Return Policy

RETURN POLICY

at 30/09/2020

RETAIL STORE RETURNS

"Return any unused item with your original receipt within 60 days for an exchange or refund”
*Exceptions are Swimwear, Underwear or Under Garments, Athletic Supports, Jocks and Jills, Mouth Guards and any electronic media (must be unopened to be eligible for return). 

RETURN WITH A RECEIPT
An original receipt is requested for all exchanges or returns. Within 60 days from the date of your purchase, an exchange or return can be made for unused/ unworn merchandise. All items must be returned in their original packaging. All refunds will be made in the same form of payment as the original purchase.

RETURN WITH A GIFT RECEIPT
Returns using a gift receipt will be applied to a joussefstore619 Retail Store Gift Card. A gift receipt will help us determine the price your gift giver paid. A gift receipt is documentation of the purchase only, and is not considered an original receipt. You will be required to provide your name, telephone number and signature for the transaction.

RETURN WITHOUT A RECEIPT
If you wish to make a return and have lost your receipt, merchandise will be returned based on the lowest price the item was offered for sale within the 60 days preceding the return; and the refund will be applied to a joussefstore619 Retail Store Gift Card. If the amount of the return is less than $5.00, cash will be refunded. Items must be unused and unworn and in their original packaging. You will be required to provide government issued picture ID and provide your name, telephone number and signature for the transaction.

MULTIPLE ITEM DISCOUNT RETURNS & "FREE ITEM" WITH PURCHASE RETURNS
When a regular priced item purchased during a “Buy One, get One” event is returned, the discount on the second item is forfeited. The second item may be repurchased at the current selling price or both items can be returned for a full refund. Items purchased as a part of a promotion offering a free item can be refunded with the return of all items. Individual items can be exchanged.

WARRANTY RETURNS
Should your purchase develop a manufactures defect within the manufacture warranty period please return to any tounsistore24.com. An original receipt is required for a refund. Without a receipt, product will be returned based on the lowest price the item was offered for sale within the 60 days preceding the return; and the refund will be applied to a tounsistore24.com Retail Store Gift Card. You will be required to provide your name, telephone number and signature for the transaction.

PRICE MATCHING
At tounsistore24.com, we constantly strive to offer the best price in the market; however you should find, within 30 days of your purchase, any item offered at a lower price by competition or at our store, we will gladly match the price.

Conditions*: Present your original tounsistore24.com receipt along with the proof that the item you purchased is being advertised at a lower price. The price must be legitimate and verifiable by tounsistore24.com personnel and must be in Canadian currency. The advertised item must be of the same brand and model and available in stock for immediate sale. The item must be in original packaging, our guarantee does not apply to demo or used products or to advertising errors or misprints, mail order offers, close outs, liquidations or clearance items, the terms of this guarantee may be modified without notice.

 

ONLINE RETURNS TO A STORE LOCATION 

"Return any unused item with your original receipt within 60 days for an exchange or refund”
*Exceptions are Swimwear, Athletic Supports, Jocks and Jills, mouth guards and electronic media (must be unopened to be eligible for return)

RETURN WITH A RECEIPT
The packing slip and e receipt is requested for all exchanges or returns. Within 60 days from the date of your purchase, an exchange or return can be made for unused/ unworn merchandise. All items must be returned in their original packaging. All refunds will be made in the same form of payment as the original purchase.

PayPal returns at our joussefstore619 will credit the debit or credit card attached to your PayPal account

The following items are required for returning items to the store for a full refund

  1. Photo ID matching ship to/ bill to address
  2. The unused/unworn item in original packaging and with all paperwork, parts & accessories
  3. the order packing slip
  4. e receipt ( printed copy/mobile copy )

If these are not provided the credit amount will be issued for a value equal to the items lowest promotional price within the last 60 days preceding the return; and the refund will be applied to a joussefstore619 Retail Store Gift Card. Should your purchase develop a manufactures defect within the manufacture warranty period please return to any joussefstore619. A packing slip and e receipt is required for a refund.

 

ONLINE RETURNS TO OUR WAREHOUSE

Out of province customers & customers not near a retail location, if you wish to return an item to our warehouse:

Pack the unused/unworn item(s) securely in the original product packaging with all paperwork, parts, and accessories to ensure credit.

Contact our Online Customer Service Department  tounsistores24@gmail.com in order to generate a RMA return label. If you cannot send your packing slip, include your order number, billing name, and address with the item(s).

Before sending your return shipment, remove all extra labels from the outside of the package.

Send the return package to the following address (unless your packing slip directs otherwise):

www.tounsistore24.com

 

All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.

All items must be returned unused/unworn, in original product packaging and with all paperwork, parts and accessories to ensure credit.

To receive credit, items must be returned within 60 days of the order date. The postmark date of the return package will be considered the return date.

You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).

Credit for gift returns will be issued to the original purchaser.

If you have any additional questions, please contact Online Customer Service.

FGL Sports Ltd. reserves the right to change this policy without notice to its customers and will not be held responsible for any loss or damages suffered as a result of such changes.